How do I return or exchange an item?
RETURNS POLICY
RETURNS POLICY
-There are NO returns or exchanges on FREE items.
-All merchandise must be returned within 15 days of purchase.
-Send your INVOICE with a NOTE stating what you would like to return or exchange for. PLEASE KEEP IN MIND THAT ITEMS MAY BE OUT OF STOCK.
-ALL merchandise being returned or exchanged needs to be MAILED TO:
JENNI RIVERA FASHION RETURNS
Jenni Rivera Fashion Returns
PO Box 27146 Anaheim CA. 92809
***(DO NOT MAIL PACKAGES TO JENNI RIVERA STORE)***
-Credits from returns will not be valid at the Jenni Rivera Fashion. They will only be valid online only at JenniRiveraFashion.com
-Merchandise must NOT be worn, altered, or washed.
-Merchandise must have all tags attached and labels.
-FINAL SALE items may not be returned.
-LIMITED EDITION items or PRE-ORDER items are FINAL SALE.
-PLEASE NOTE: Shipping and handling charges are non-refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your returned or exchange.
SHIPPING AND HANDLING
-We do not work weekends; therefore, weekend orders will not be processed until Monday.
-Allow 24-42 hours for orders to be processed.
-Ground/Ground Home Shipping takes an estimated 7-10 days. No Ground/Ground Home Shipping will be guaranteed to arrive at it's location within 2-3 days.
RETURN PROCESSING TIME
If your package(s) arrives to our address within the 15 day timeline specified above, your refund (if approved) will be processed in the original form of payment within 5-10 business days. Your bank institution may require additional days to process and post this transaction to your account once they have received the information from Jenni Rivera Fashion.
PRE-ORDERS
-Please allow 1 month for PRE-ORDERS to be shipped. PRE-ORDERS are only available for a limited amount of time.
- Sizes on PRE-ORDERS cannot be changed, exchanged or refunded.
ADDITIONAL QUESTIONS
Please email Orders@JenniRiveraEnterprises.com if you have any further questions in regards to shipping and returns.
***WE RESERVE THE RIGHT TO CANCEL ITEMS AND/OR ORDERS FOR ANY VALID REASON AT ANY TIME***
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